Shipping Protection ROI Calculator

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1. Tell us about your business

Defaults are typical benchmarks. Change any value to fit your business.

2. Fine-tune the impact assumptions

Defaults are ClickPost platform benchmarks. Leave them for a conservative estimate, or match your own data.

How it works

Offer shipping protection in four steps

A small checkout add-on funds its own claims, so lost, damaged and stolen parcels stop coming straight off your margin.

Add it at checkout

A small, optional fee the shopper can opt into as they pay. Low friction, clear value.

Build a resolution pool

Those fees collect into a pool that pays for parcels lost, damaged or stolen in transit.

Resolve claims fast

Approve, then reship or refund, funded by the pool instead of straight off your margin.

Keep the shopper

A quick, funded fix turns a bad delivery into a reason to trust you and order again.

Cost anatomy

Eight factors that determine shipping-loss cost

These drive how much delivery incidents cost you, and how much protection can offset.

Issue rate

The share of shipments that end up lost, damaged or stolen. Your exposure starts here.

Resolution cost

What a reship or refund actually costs per claim, product plus postage plus handling.

Attach rate

The share of orders that opt into protection. It sets the size of the fee pool.

Protection fee

The price of the add-on and the margin it carries after payouts.

Claim rate on protected orders

How often protected orders actually file. It decides how far the pool stretches.

Fraud and abuse

Illegitimate claims that drain the pool without a real incident behind them.

Value at risk per order

Higher order value means higher exposure on every incident that does happen.

Retention after resolution

Whether a shopper you fixed comes back. This is where a claim quietly turns positive.

The math

ROI calculation formulas

Transparent methodology. These are the formulas the calculator runs. The benchmark constants inside them come from ClickPost platform data, and you can change every rate in the advanced panel.

Step 1

Protection fees collected

protectedOrders × fee

Gross revenue from shoppers who opt into protection, where protectedOrders = N × attach.

Step 2

Claims self-funded

protectedOrders × issue × resolutionCost

Loss and damage payouts, now covered by the fee pool instead of your P&L.

Step 3

Net protection margin

fees − claims

What is left of the fee pool once resolutions are paid.

Step 4

Retained-shopper revenue

claims × retentionLift × AOV

Repeat orders from shoppers whose claim was resolved cleanly.

Total ROI

net margin + retained revenue

N = annual orders · AOV = average order value · attach = attach rate · fee = protection fee · issue = shipment issue rate · retentionLift = post-claim repeat lift

ClickPost helped us create a return experience that fit our business instead of forcing us to fit the platform. They customized our workflows without additional costs or developer support. The automation they built for our returns, freed up 5 hours a week.

Sandy Vangyi

Director of CX, GOPURE
We’ve been using Clickpost and it’s genuinely been super helpful. The post-purchase upsells have been a solid bonus for incremental revenue.

Samarth Sindhi

Chief Executive Officer, MarsGHC
Great experience and fantastic support from ClickPost. This immediately cut our top post-purchase support tickets, making ROI easy to quantify. Plus, the customization features and upsell tools help increase AOV. Highly recommend.

Paul Fulton

VanillaPura

4.8 ★

out of 5 stars on G2.com

4.8 ★

out of 5 stars on G2.com

5B+

shipments automated per year

Post-purchase that plugs into
your existing stack

600+ Carrier Partners
75+ Communication Gateways
50+ Storefronts, OMS, WMS

Shopify
Magento
Klaviyo
Attentive
Shipbob
Shiphero
UPS
USPS

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It estimates the money you lose to failed, lost, stolen, and damaged deliveries, and how much of that ClickPost helps you avoid by catching delivery problems earlier. Shipping issues drive a large share of refund requests, so this is often a bigger number than teams expect.

Your monthly orders, average order value, the share of shipments that hit a delivery problem, and what a lost or disputed order costs you to resolve. Conservative defaults are provided for the rates you don't track yet.

They use US delivery-loss and package-theft data, which matters because porch piracy and delivered-not-received disputes run high in the US market. As with the other tabs, the defaults sit at the low end and you can enter your own issue rate.

ClickPost works on the operations side, not the insurance side. It verifies addresses before dispatch, manages delivery exceptions and failed deliveries in real time, and flags at-risk shipments early, so fewer orders turn into lost-package claims and refunds in the first place.

It sits alongside them. ClickPost reduces the number of exceptions that become claims, while your protection or insurance provider still covers the ones that get through. You keep your current coverage and use ClickPost to lower how often you need it.

Both. You recover margin on orders that would have been refunded or reshipped, and you cut the support time spent on lost and delayed package tickets. The calculator reports the avoided cost so you can weigh it against current claim and refund spend.