and runs during HTML parse, but hubspotutk is set by js.hs-analytics.net, measured loading at ~834ms. On a first visit the cookie does not exist yet, so a single read returns nothing and the visitor gets no external ID at all — and a first visit is exactly what an ad click is. So poll briefly until HubSpot sets it. The SDK loads lazily (~4.5s) and replays a queue, so an init queued a second or two in still lands before any events are transmitted. */ (function attachExternalId() { var attempts = 0; var MAX_ATTEMPTS = 40; /* 40 x 200ms = 8s, then give up quietly */ var timer = null; function tryAttach() { var raw = getExternalId(); if (!raw) { if (++attempts >= MAX_ATTEMPTS && timer) clearInterval(timer); return; } if (timer) clearInterval(timer); sha256Hex(raw).then(function (hash) { oaiq("init", { user: { external_id_sha256: hash } }); }).catch(function () {}); } tryAttach(); /* returning visitor: immediate */ if (!getExternalId()) timer = setInterval(tryAttach, 200); })(); /* --------------------------------------------------------------------------- 2. Load the SDK off the critical path Whichever comes first: the main thread going idle after load, or the first sign of real user intent. No preconnect on purpose — a TLS handshake during LCP for a script we deliberately deferred is a net loss. Measured on clickpost.ai: load event 3614ms, SDK fetched 4508ms. ------------------------------------------------------------------------ */ var loaded = false; var INTENT = ["pointerdown", "keydown", "scroll"]; function loadSdk() { if (loaded) return; loaded = true; INTENT.forEach(function (t) { removeEventListener(t, loadSdk, { passive: true }); }); var s = document.createElement("script"); s.src = SDK; s.async = true; s.fetchPriority = "low"; document.head.appendChild(s); } INTENT.forEach(function (t) { addEventListener(t, loadSdk, { passive: true, once: true }); }); addEventListener("load", function () { window.requestIdleCallback ? requestIdleCallback(loadSdk, { timeout: 2500 }) : setTimeout(loadSdk, 1500); }, { once: true }); /* --------------------------------------------------------------------------- 3. Conversion id sha256(lowercase(email) + "|" + formId + "|" + ISO-hour), first 20 hex, "lead_" prefix. - email lowercased/trimmed so casing does not fork the id - formId keeps two different forms in the same hour from colliding - the hour bucket is only the server's fallback; the id computed here is sent to the relay verbatim, so the two paths cannot disagree even when a submit straddles an hour boundary Ads Manager's own sample omits event_id. We send it so the pixel event and the relay event collapse into one conversion instead of counting twice. ------------------------------------------------------------------------ */ function buildEventId(email, formId) { var seed = [ String(email || "").trim().toLowerCase(), String(formId || ""), new Date().toISOString().slice(0, 13) ].join("|"); return crypto.subtle.digest("SHA-256", new TextEncoder().encode(seed)).then(function (buf) { var hex = Array.prototype.map.call(new Uint8Array(buf), function (b) { return b.toString(16).padStart(2, "0"); }).join(""); return "lead_" + hex.slice(0, 20); }); } /* Guards a re-fire from the history.pushState that book-a-demo-core.js runs after submit, and from back-navigation onto the same state. */ function firedOnce(id) { try { if (sessionStorage.getItem("oaiq_" + id)) return true; sessionStorage.setItem("oaiq_" + id, "1"); return false; } catch (e) { return false; /* private mode / blocked storage: fire rather than lose it */ } } /* Path 2. keepalive lets the request finish even if the page navigates away. Failures are swallowed deliberately: a reporting call must never surface an error to someone who just submitted a form. The relay hashes the email server-side into user.emails_sha256 and adds the caller's IP and user agent, so this event carries the same match signals the pixel gets for free. */ function sendToRelay(email, formId, eventType, eventId) { try { var payload = { token: RELAY_TOKEN, email: email, form_id: formId || "", event_type: eventType, event_id: eventId, /* verbatim, so both paths always match */ source_url: location.href }; var oppref = getOppref(); if (oppref) payload.oppref = oppref; var externalId = getExternalId(); if (externalId) payload.external_id = externalId; fetch(RELAY_URL, { method: "POST", keepalive: true, headers: { "Content-Type": "application/json" }, body: JSON.stringify(payload) }).catch(function () {}); } catch (e) {} } /* Capture the email while the form is still on the page. onFormSubmitted does not reliably carry submissionValues, and by then the form may be removed. */ var lastEmail = ""; document.addEventListener("submit", function (e) { var f = e.target; if (!f || !f.querySelector) return; var i = f.querySelector('input[name="email"], input[type="email"]'); if (i && i.value) lastEmail = i.value; }, true); /* Every HubSpot form on the site reports through this one message event, so no module or theme JS needs editing to add coverage. */ window.addEventListener("message", function (e) { var d = e.data; if (!d || d.type !== "hsFormCallback" || d.eventName !== "onFormSubmitted") return; var email = (d.data && d.data.submissionValues && d.data.submissionValues.email) || lastEmail; if (!email) return; /* without an email there is no stable id to dedupe on */ var eventType = EVENT_BY_FORM[d.id] || EVENT_DEFAULT; buildEventId(email, d.id).then(function (id) { if (firedOnce(id)) return; oaiq("measure", eventType, { type: DATA_TYPE }, { event_id: id }); /* path 1 */ sendToRelay(email, d.id, eventType, id); /* path 2 */ }); }); })();

91ÊÓƵ

See where your logistics stands on automation Start assessment

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Customers 91ÊÓƵ
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How DaMENSCH Reduced RTO Rate by 54% With ClickPost

ClickPost's smart EDD functionality, delay alerts feature and branded tracking page improve customer satisfaction and reduce customer queries.

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Read Case Study
Case Study_Damensh
54%

Reduction in RTO%

5X

Growth in Revenue Post Integration

21%

Improved Net Promoter Score

A Knotty Mess of Logistics

 

Before teaming up with ClickPost, DaMENSCH wrestled with multiple challenges in their logistics and post-purchase operations. From the weary manual handling of logistics to the migraine-inducing trial-and-error approach to shipping, they found themselves fending off customer complaints and burdened with sky-high return-to-origin (RTO) rates.

On top of that, battling failed deliveries added to their woes, leaving a sour taste in their teams' and customers' mouths post-purchase.

These hurdles were more than just bumps in the road; they were roadblocks to DaMENSCH's mission of delivering a seamless customer experience and stunting their revenue growth.


To Tailor Their Ops....

DaMENSCH needed a solution that would :

1. Automate their logistics operations.

2. Improve failed delivery management.

3. Reduce Return to Origin (RTO) percentage.

4. Enhance the post-purchase customer experience.


Custom-fit Like a Glove

ClickPost helped DaMENSCH allocate carriers to shipments more efficiently, reduce manual processes, improve communication with customers for failed deliveries, and provide a better tracking experience for in-house teams and customers.


All Buttoned Up!

Thanks to ClickPost, DaMENSCH stepped up their logistics game big time! They got a 30% boost in efficiency, automated order tracking across carriers, and even added Expected Delivery Dates to their website for improved conversion. Plus, ClickPost's magic flagged shipping delays, cutting late deliveries by 15% and customer complaints by 31%. And with a 54% drop in returns, their operations are looking sharper and their bottom line brighter!

DaMENSCH X ClickPost, with smooth post-purchase updates, DaMENSCH's customers are happier than ever.

damensch_owler_20201119_002042_original 1

About DaMENSCH!

DaMENSCH is a dynamic Direct-to-Consumer (D2C) essential wear brand that made waves since its founding in 2018.

Renowned for its innovative and sustainable menswear, DaMENSCH is synonymous with comfort, contemporary style, and consciousness.

As a leader in the innerwear segment, the brand has quickly risen to prominence, reaching significant milestones in quality, durability, and consumer reach.


Website

www.damensch.com


Industry

Apparel


Channel

D2C eCommerce


Solutions Used

Automated Logistics Solutions


Use Case

Delay Prediction & Status Alerts for enhanced customer experience

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