and runs during HTML parse, but hubspotutk is set by js.hs-analytics.net, measured loading at ~834ms. On a first visit the cookie does not exist yet, so a single read returns nothing and the visitor gets no external ID at all — and a first visit is exactly what an ad click is. So poll briefly until HubSpot sets it. The SDK loads lazily (~4.5s) and replays a queue, so an init queued a second or two in still lands before any events are transmitted. */ (function attachExternalId() { var attempts = 0; var MAX_ATTEMPTS = 40; /* 40 x 200ms = 8s, then give up quietly */ var timer = null; function tryAttach() { var raw = getExternalId(); if (!raw) { if (++attempts >= MAX_ATTEMPTS && timer) clearInterval(timer); return; } if (timer) clearInterval(timer); sha256Hex(raw).then(function (hash) { oaiq("init", { user: { external_id_sha256: hash } }); }).catch(function () {}); } tryAttach(); /* returning visitor: immediate */ if (!getExternalId()) timer = setInterval(tryAttach, 200); })(); /* --------------------------------------------------------------------------- 2. Load the SDK off the critical path Whichever comes first: the main thread going idle after load, or the first sign of real user intent. No preconnect on purpose — a TLS handshake during LCP for a script we deliberately deferred is a net loss. Measured on clickpost.ai: load event 3614ms, SDK fetched 4508ms. ------------------------------------------------------------------------ */ var loaded = false; var INTENT = ["pointerdown", "keydown", "scroll"]; function loadSdk() { if (loaded) return; loaded = true; INTENT.forEach(function (t) { removeEventListener(t, loadSdk, { passive: true }); }); var s = document.createElement("script"); s.src = SDK; s.async = true; s.fetchPriority = "low"; document.head.appendChild(s); } INTENT.forEach(function (t) { addEventListener(t, loadSdk, { passive: true, once: true }); }); addEventListener("load", function () { window.requestIdleCallback ? requestIdleCallback(loadSdk, { timeout: 2500 }) : setTimeout(loadSdk, 1500); }, { once: true }); /* --------------------------------------------------------------------------- 3. Conversion id sha256(lowercase(email) + "|" + formId + "|" + ISO-hour), first 20 hex, "lead_" prefix. - email lowercased/trimmed so casing does not fork the id - formId keeps two different forms in the same hour from colliding - the hour bucket is only the server's fallback; the id computed here is sent to the relay verbatim, so the two paths cannot disagree even when a submit straddles an hour boundary Ads Manager's own sample omits event_id. We send it so the pixel event and the relay event collapse into one conversion instead of counting twice. ------------------------------------------------------------------------ */ function buildEventId(email, formId) { var seed = [ String(email || "").trim().toLowerCase(), String(formId || ""), new Date().toISOString().slice(0, 13) ].join("|"); return crypto.subtle.digest("SHA-256", new TextEncoder().encode(seed)).then(function (buf) { var hex = Array.prototype.map.call(new Uint8Array(buf), function (b) { return b.toString(16).padStart(2, "0"); }).join(""); return "lead_" + hex.slice(0, 20); }); } /* Guards a re-fire from the history.pushState that book-a-demo-core.js runs after submit, and from back-navigation onto the same state. */ function firedOnce(id) { try { if (sessionStorage.getItem("oaiq_" + id)) return true; sessionStorage.setItem("oaiq_" + id, "1"); return false; } catch (e) { return false; /* private mode / blocked storage: fire rather than lose it */ } } /* Path 2. keepalive lets the request finish even if the page navigates away. Failures are swallowed deliberately: a reporting call must never surface an error to someone who just submitted a form. The relay hashes the email server-side into user.emails_sha256 and adds the caller's IP and user agent, so this event carries the same match signals the pixel gets for free. */ function sendToRelay(email, formId, eventType, eventId) { try { var payload = { token: RELAY_TOKEN, email: email, form_id: formId || "", event_type: eventType, event_id: eventId, /* verbatim, so both paths always match */ source_url: location.href }; var oppref = getOppref(); if (oppref) payload.oppref = oppref; var externalId = getExternalId(); if (externalId) payload.external_id = externalId; fetch(RELAY_URL, { method: "POST", keepalive: true, headers: { "Content-Type": "application/json" }, body: JSON.stringify(payload) }).catch(function () {}); } catch (e) {} } /* Capture the email while the form is still on the page. onFormSubmitted does not reliably carry submissionValues, and by then the form may be removed. */ var lastEmail = ""; document.addEventListener("submit", function (e) { var f = e.target; if (!f || !f.querySelector) return; var i = f.querySelector('input[name="email"], input[type="email"]'); if (i && i.value) lastEmail = i.value; }, true); /* Every HubSpot form on the site reports through this one message event, so no module or theme JS needs editing to add coverage. */ window.addEventListener("message", function (e) { var d = e.data; if (!d || d.type !== "hsFormCallback" || d.eventName !== "onFormSubmitted") return; var email = (d.data && d.data.submissionValues && d.data.submissionValues.email) || lastEmail; if (!email) return; /* without an email there is no stable id to dedupe on */ var eventType = EVENT_BY_FORM[d.id] || EVENT_DEFAULT; buildEventId(email, d.id).then(function (id) { if (firedOnce(id)) return; oaiq("measure", eventType, { type: DATA_TYPE }, { event_id: id }); /* path 1 */ sendToRelay(email, d.id, eventType, id); /* path 2 */ }); }); })();

91ÊÓƵ

See where your logistics stands on automation Start assessment

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Intelligence
Parth - AI Voice Agents COD order confirmations, NDR recovery AI Carrier Allocation 200B+ data points evaluate the best carrier per order. Apex Identifies and acts on exceptions Ally Agentic support for all channels
D2C Shipping
Multi-Carrier Integrations Branded Tracking Returns & Exchanges Failed Delivery Management Delivery Date Estimates Order Editing Notifications
Specialised Shipping
ClickPost Darwin B2B and bulk shipping Hyperlocal deliveries D2C quick commerce Cross Border Ship eCommerce orders worldwide
Featured
Header Feature Festive Readiness Hub Everything you need to hold delivery promises through peak season. Get ready
Use cases by category
Fashion and lifestyle Beauty and cosmetics Home decor and furniture Health and Wellness Consumer Electronics
Integrations
Carriers 600+ carriers across 30+ countries Storefronts Shopify, Magento, WooCommerce and more WMS/OMS Sync orders and inventory both ways Communication gateways WhatsApp, SMS, email and voice
Tool
ROI Calculator (1) NDR ROI Calculator See what a 40% RTO cut is worth on your monthly volume. Run the numbers
Resources
Blog Deep dives & guides Ebooks & reports Research & benchmarks Assessments Tools to assess your D2C operations
New report
RTO Playbook (1) 90-Day RTO Reduction Playbook Go from diagnosis to a 25% cut in RTO in 90 days. Get the playbook
India US
Customers 91ÊÓƵ
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Get detailed insights to keep your business thriving! 

  • Logistics Insights
  • Marketing Insights
  • Platform Insights

End-to-End Supply Chain Monitoring

Simplify supervision of your orders with pre-dispatch and post-dispatch analytics, from pickup to delivery. Receive reports on shipment distribution, carrier performance, stuck shipments, returns, and RTO rates. Make things easy for your operations and logistics teams.

Supply Chain Monitoring

Understand Customer Behaviour Like Never Before

With delivery survey reports, customer feedback reports and tracking page analytics, you can study when and how customers engage with your company after purchase. Give your marketing and customer experience teams all the data they need.

Customer Behaviour insights

Maximise Success by actively monitoring failures

Keep your tech team up-to-date with regular data on notification reports, manifestation success, tracking success, and webhook failures, among many other areas. Ensure your systems are operating at peak capacity, in a streamlined manner.

failures monitoring dashboard

50+ Downloadable Customizable Reports Available

RTO Report

Track the RTO (Return-to-origin) rate across different months and different courier partners. Take necessary steps to reduce RTO%.

API Failure Report

Get notified in case of any API failures ranging from order creation to return pickup. Schedule reports on your email.

NDR/NPR Feedback Report

Track the RTO (Return-to-origin) rate across different months and different courier partners. Take necessary steps to reduce RTO%.

Carrier performance report

Monitor total number of shipments, revenue earned on each shipment, and determine the top performing carrier for both forward and reverse logistics.

Notifications reports

Track the number of notifications triggered across various mediums including SMS, email, Whatsapp, and IVRS, and get alerts on failures if any.

Returns & exchange report

Keep an eye on your total number of returns and exchanges, resolutions and reasons for returns, and the most returned SKUs, all from a single dashboard.

NPS feedback reports

Understand and analyze your current Net Promoter Score (NPS) and all NPS categories, as well as track customer ratings both AWB-wise and carrier-wise.

In-transit & OFD reports

Monitor shipments while they are in transit till they are OFD (Out-for-delivery). Detect each step closely to avoid any escalations.

Others

Book a demo here to know more!

Leaders from various verticals trust us!

aditya birla
Product Manager, Aditya Birla

ClickPost is simply a great product. We have complete control over our logistics management now. ClickPost has streamlined our integrations with our multi carriers, courier allocation, return management, and NDR Management for us. with features like return management, we are able to provide a better consumer experience. The onboarding process was hassle-free with continuous help from the CP team. There is constant support and prompt response when solving issues from there CSM team. Overall our experience has been gratifying.

azani
Sonia, Operations Manager

Overall experience with ClickPost has been excellent. easy to generate reports, NDR Management. POC's are very responsive and helpful. I save a lot of time using ClickPost.All the information you will ever need about your logistic partner is available under one roof. ClickPost helped us with NDR management, RTO Reduction and MIS Reports.

urban-kisaan
CEO & Co-Founder, Urban Kisaan

Software purchases are always been tricky and we took our sweet time in finalizing ClickPost for RTO reduction, automating courier integrations and post-purchase experience. However kudos to the team for building a great product and helping us at all times to get the best out of the product. 

The proof is always in the pudding and after using the product for quite some time, can wholeheartedly recommend it to fellow founders.

Aditya Birla
Azani
Urban Kisaan
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Proven results achieved by ClickPost users

Leading enterprises throughout the world have achieved significant results with ClickPost

66%

Decrease in Order-status queries

22%

Improvement in operational efficiency

15%

Reduction in RTO Rate

Industry Leaders Love These Solutions

Logistics   Automation
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Easy Shipment tracking
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Returns &   Exchanges
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NDR & NPR management
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alert
450+

Customers

500+

Pre-integrated Carriers

50M+

Shipments Processed monthly

30+

Operational Countries

50+

Partners

Top-notch security certifications

SOC 2

SOC 2

SOC 2 standards for worry-free data security

GDPR

GDPR

Compliant with data security & privacy

ISO 27001

ISO 27001

Internationally certified for information security

ISO 27701

ISO 27701

Utmost user privacy for safety of users

Frequently Asked Questions

1) Can ClickPost customize reports?

Yes, ClickPost offers fully customizable reports. Businesses can choose which type of reports they want and how frequently. Some of the most commonly requested are - NDR reports, shipping and delivery exceptions, carrier performance, customer feedback, etc. Apart from these, ClickPost can provide detailed reports on any part of your shipping processes as per your requirements. 

2) How does ClickPost share reports with business owners?

Your reports are available to you on the ClickPost dashboard. Businesses can also choose to automate the reporting process and get reports in their emails directly. The frequency of such emails and the type of reports sent will be decided by the business owners. You can alter the frequency of emails and change the type of reports you want to analyze.

If you made it this far, we must be striking a chord!

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. window.disableHubSpotCookieBanner = true; function killNative() { var n = document.getElementById("hs-eu-cookie-confirmation"); if (n && n.parentNode) { n.parentNode.removeChild(n); return true; } return false; } killNative(); if (window.MutationObserver) { var mo = new MutationObserver(function () { killNative(); }); mo.observe(document.documentElement, { childList: true, subtree: true }); setTimeout(function () { mo.disconnect(); }, 15000); } var COOKIE = "cp_cookie_consent"; var EU = ["at","be","bg","hr","cy","cz","dk","ee","fi","fr","de","gr","hu","ie","it","lv","lt","lu","mt","nl","pl","pt","ro","sk","si","es","se","gb","uk","is","li","no","ch"]; function readCookie(nm) { var m = document.cookie.match(new RegExp("(?:^|; )" + nm + "=([^;]*)")); return m ? decodeURIComponent(m[1]) : null; } function writeCookie(nm, val, days) { var d = new Date(); d.setTime(d.getTime() + (days * 864e5)); document.cookie = nm + "=" + encodeURIComponent(val) + ";expires=" + d.toUTCString() + ";path=/;SameSite=Lax" + (location.protocol === "https:" ? 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"false" : "true"); }); }); banner.addEventListener("click", function (e) { if (!e.target || !e.target.closest) return; var btn = e.target.closest("[data-cpcb-action]"); if (!btn) return; var action = btn.getAttribute("data-cpcb-action"); if (action === "customise") { expand(); return; } if (action === "accept") { commit({ analytics: true, advertisement: true, functionality: true }, false); return; } if (action === "reject") { commit({ analytics: false, advertisement: false, functionality: false }, true); return; } if (action === "save") { commit(fromToggles(), true); return; } }); var existing = stored(); if (existing) { apply(existing, false); paint(existing); collapse(); } else if (!inScope(banner)) { // Out of the consent-required region: implied consent, banner never shown. commitSilently(); } else { collapse(); show(); } function commitSilently() { var all = { analytics: true, advertisement: true, functionality: true }; writeCookie(COOKIE, JSON.stringify({ analytics: true, advertisement: true, functionality: true, v: 1, ts: Date.now(), implied: true }), days); apply(all, false); } // Public re-open hook for a footer "Cookie settings" link. window.cpCookieBanner = window.cpCookieBanner || {}; window.cpCookieBanner.open = function () { var s = stored() || { analytics: false, advertisement: false, functionality: false }; paint(s); expand(); show(); }; } function boot() { var banners = document.querySelectorAll("[data-cpcb]"); if (!banners.length) return; init(banners[0]); document.addEventListener("click", function (e) { if (!e.target || !e.target.closest) return; var trigger = e.target.closest("[data-cp-cookie-settings]"); if (!trigger) return; e.preventDefault(); if (window.cpCookieBanner && window.cpCookieBanner.open) window.cpCookieBanner.open(); }); } if (document.readyState === "loading") { document.addEventListener("DOMContentLoaded", boot); } else { boot(); } })();