Gati Tracking & API Integration with ClickPost

Q: How can a brand integrate Gati courier API into their ecommerce website for real-time tracking?

A brand can integrate the Gati courier API directly by registering for API access through Gati's developer portal, getting credentials, and building around their tracking endpoints. A faster route is through a multi-carrier platform like ClickPost, where one API integration connects Gati alongside 600+ other carriers with branded tracking pages, automated customer notifications, and real-time status updates.

Q: How does ClickPost standardise tracking updates across multiple couriers?

ClickPost pulls data from all connected carriers and translates different carrier status codes into one unified tracking timeline. This gives teams and customers clear shipment milestones regardless of which courier is handling the package.

Q: How does the platform handle stuck or delayed shipments?

ClickPost automatically flags anomalies, stuck shipments, and Non-Delivery Reports, or NDRs. Instead of waiting for a customer complaint, the system alerts the operations team or triggers automated workflows to resolve the issue with the courier.

Q: Can the tracking page be fully branded?

Yes. ClickPost's tracking page can be customized with a brand's logo, colours, and fonts. It can also support product recommendations and promotional banners to help drive repeat purchases.

Q: How does the system determine the best courier for an order?

ClickPost uses an automated AI-driven routing engine to determine the best courier for an order. Businesses can set priority rules such as lowest cost, fastest delivery speed, or regional carrier performance, and ClickPost automatically assigns the optimal carrier for each shipment.

Q: By how much does ClickPost reduce customer support tickets?

Most brands see a 30% to 40% reduction in Where Is My Order inquiries. ClickPost can reduce WISMO queries by sending proactive SMS, WhatsApp, and email updates whenever a shipment milestone changes or a delay occurs.

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Trusted by 600+ global brands

Benefits of connecting with Gati through ClickPost

Level-up your shipping with Gati and ClickPost’s collective offerings. Here’s what you get with this pairing:

Get 54% returns to exchange conversions
Reduce WISMO queries by 60%
Speed up your delivery times by 50%

Check the integration library

	Partner ID	Order Creation	Cancellation	Tracking via Polling	Tracking via Webhook	Proof of Delivery (POD)	Non Delivery Report (NDR)	Create Pickup Request	AWB Generation Flow	Label Generation	Country
Gati		✓	✓	✓	✓	✓	✓	✓		Clickpost Generated	India

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How to Track Gati Packages

Track Gati Packages with the ClickPost Tracking Page

Fetch the order number from the shipment confirmation email.
Visit the ClickPost tracking page.
Enter the order number in the designated field.
Click on Track to view the latest order status.

Track Gati Packages on the Official Page

Visit the Gati Tracking page
Enter the Gati courier tracking number in the box.
Click on “Track”
View the status of your order instantly.

List of Gati APIs

API	Description
Manifestation and shipping label generation API	Instantly print shipping labels in bulk without breaking a sweat, no matter how heavy your order volume gets.
Track Shipment API	Track Gati shipments in real time, all from a single, clean dashboard.
Cancellation API	Need to pull the plug on a shipment? Send a quick automated command to cancel Gati orders instantly.
EDD API	Give your customers peace of mind by showing accurate, live delivery timelines directly on your product and checkout pages.
NDR Action Update	Salvage failed deliveries on the fly using smart, AI-powered voice bots to resolve delivery issues right away.
Return Webhooks	Handle customer returns and flip refunds seamlessly behind the scenes with instant automated alerts.

API & Description

Manifestation and shipping label generation API

Instantly print shipping labels in bulk without breaking a sweat, no matter how heavy your order volume gets.

Track Shipment API

Track Gati shipments in real time, all from a single, clean dashboard.

Cancellation API

Need to pull the plug on a shipment? Send a quick automated command to cancel Gati orders instantly.

EDD API

Give your customers peace of mind by showing accurate, live delivery timelines directly on your product and checkout pages.

NDR Action Update

Salvage failed deliveries on the fly using smart, AI-powered voice bots to resolve delivery issues right away.

Return Webhooks

Handle customer returns and flip refunds seamlessly behind the scenes with instant automated alerts.

Frequently asked questions

How can a brand integrate Gati courier API into their ecommerce website for real-time tracking?

The direct route is registering for API access through Gati's developer portal, getting credentials, and building around their tracking endpoints. It works, but comes with ongoing maintenance every time Gati pushes an update on their end.The faster route is through a multi-carrier platform like ClickPost. One API integration gets Gati live alongside 600+ other carriers, with branded tracking pages, automated customer notifications, and real-time status updates already handled. Most stores go live within a few days with minimal engineering effort.

How reliable is Gati tracking API for surface freight across tier-2 cities in India?

Gati has strong surface freight coverage across India, including Tier 2 and Tier 3 cities, which is one of its core strengths. That said, tracking update frequency for surface shipments can lag behind air freight, status changes sometimes take longer to reflect in real time. For brands where tracking granularity matters, routing Gati through a platform like ClickPost helps normalise those updates into a consistent timeline regardless of the underlying carrier behaviour.

What is the Gati KWE tracking API and how does it work for B2B logistics in India?

Gati KWE is a joint venture between Gati and Kintetsu World Express, focused on express distribution and supply chain solutions for B2B operations. Their tracking API lets businesses pull live shipment status, delivery confirmations, and transit updates directly into their own systems. It's particularly useful for businesses managing high-volume B2B dispatches across India where surface freight and warehousing are involved. Integration can be done directly or through a middleware platform for cleaner data standardisation across multiple carriers.

How does ClickPost standardise tracking updates across multiple couriers?

It pulls data from all your carriers and translates their different status codes into one clean, unified timeline. Your team and your customers see the exact same clear milestones, regardless of who is shipping the package.

How does the platform handle stuck or delayed shipments?

ClickPost automatically flags anomalies and Non-Delivery Reports (NDRs). Instead of waiting for a customer complaint, the system immediately alerts your team or triggers an automated workflow to resolve the issue with the courier.

Can the tracking page be fully branded?

Yes. You can completely customize the tracking page with your logo, colours, and fonts. It also supports product recommendations and promotional banners to help drive repeat purchases.

How does the system determine the best courier for an order?

It uses an automated AI-driven routing engine. You set the priority rules, such as lowest cost, fastest delivery speed, or regional performance, and ClickPost automatically assigns the optimal carrier for each shipment.

By how much does ClickPost reduce customer support tickets?

Most brands see a 30% to 40% reduction in "Where is my order?" inquiries. ClickPost achieves 60% reduction in WISMOs by sending proactive SMS, WhatsApp, and email updates the moment a milestone changes or a delay occurs.

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