and runs during HTML parse, but hubspotutk is set by js.hs-analytics.net, measured loading at ~834ms. On a first visit the cookie does not exist yet, so a single read returns nothing and the visitor gets no external ID at all — and a first visit is exactly what an ad click is. So poll briefly until HubSpot sets it. The SDK loads lazily (~4.5s) and replays a queue, so an init queued a second or two in still lands before any events are transmitted. */ (function attachExternalId() { var attempts = 0; var MAX_ATTEMPTS = 40; /* 40 x 200ms = 8s, then give up quietly */ var timer = null; function tryAttach() { var raw = getExternalId(); if (!raw) { if (++attempts >= MAX_ATTEMPTS && timer) clearInterval(timer); return; } if (timer) clearInterval(timer); sha256Hex(raw).then(function (hash) { oaiq("init", { user: { external_id_sha256: hash } }); }).catch(function () {}); } tryAttach(); /* returning visitor: immediate */ if (!getExternalId()) timer = setInterval(tryAttach, 200); })(); /* --------------------------------------------------------------------------- 2. Load the SDK off the critical path Whichever comes first: the main thread going idle after load, or the first sign of real user intent. No preconnect on purpose — a TLS handshake during LCP for a script we deliberately deferred is a net loss. Measured on clickpost.ai: load event 3614ms, SDK fetched 4508ms. ------------------------------------------------------------------------ */ var loaded = false; var INTENT = ["pointerdown", "keydown", "scroll"]; function loadSdk() { if (loaded) return; loaded = true; INTENT.forEach(function (t) { removeEventListener(t, loadSdk, { passive: true }); }); var s = document.createElement("script"); s.src = SDK; s.async = true; s.fetchPriority = "low"; document.head.appendChild(s); } INTENT.forEach(function (t) { addEventListener(t, loadSdk, { passive: true, once: true }); }); addEventListener("load", function () { window.requestIdleCallback ? requestIdleCallback(loadSdk, { timeout: 2500 }) : setTimeout(loadSdk, 1500); }, { once: true }); /* --------------------------------------------------------------------------- 3. Conversion id sha256(lowercase(email) + "|" + formId + "|" + ISO-hour), first 20 hex, "lead_" prefix. - email lowercased/trimmed so casing does not fork the id - formId keeps two different forms in the same hour from colliding - the hour bucket is only the server's fallback; the id computed here is sent to the relay verbatim, so the two paths cannot disagree even when a submit straddles an hour boundary Ads Manager's own sample omits event_id. We send it so the pixel event and the relay event collapse into one conversion instead of counting twice. ------------------------------------------------------------------------ */ function buildEventId(email, formId) { var seed = [ String(email || "").trim().toLowerCase(), String(formId || ""), new Date().toISOString().slice(0, 13) ].join("|"); return crypto.subtle.digest("SHA-256", new TextEncoder().encode(seed)).then(function (buf) { var hex = Array.prototype.map.call(new Uint8Array(buf), function (b) { return b.toString(16).padStart(2, "0"); }).join(""); return "lead_" + hex.slice(0, 20); }); } /* Guards a re-fire from the history.pushState that book-a-demo-core.js runs after submit, and from back-navigation onto the same state. */ function firedOnce(id) { try { if (sessionStorage.getItem("oaiq_" + id)) return true; sessionStorage.setItem("oaiq_" + id, "1"); return false; } catch (e) { return false; /* private mode / blocked storage: fire rather than lose it */ } } /* Path 2. keepalive lets the request finish even if the page navigates away. Failures are swallowed deliberately: a reporting call must never surface an error to someone who just submitted a form. The relay hashes the email server-side into user.emails_sha256 and adds the caller's IP and user agent, so this event carries the same match signals the pixel gets for free. */ function sendToRelay(email, formId, eventType, eventId) { try { var payload = { token: RELAY_TOKEN, email: email, form_id: formId || "", event_type: eventType, event_id: eventId, /* verbatim, so both paths always match */ source_url: location.href }; var oppref = getOppref(); if (oppref) payload.oppref = oppref; var externalId = getExternalId(); if (externalId) payload.external_id = externalId; fetch(RELAY_URL, { method: "POST", keepalive: true, headers: { "Content-Type": "application/json" }, body: JSON.stringify(payload) }).catch(function () {}); } catch (e) {} } /* Capture the email while the form is still on the page. onFormSubmitted does not reliably carry submissionValues, and by then the form may be removed. */ var lastEmail = ""; document.addEventListener("submit", function (e) { var f = e.target; if (!f || !f.querySelector) return; var i = f.querySelector('input[name="email"], input[type="email"]'); if (i && i.value) lastEmail = i.value; }, true); /* Every HubSpot form on the site reports through this one message event, so no module or theme JS needs editing to add coverage. */ window.addEventListener("message", function (e) { var d = e.data; if (!d || d.type !== "hsFormCallback" || d.eventName !== "onFormSubmitted") return; var email = (d.data && d.data.submissionValues && d.data.submissionValues.email) || lastEmail; if (!email) return; /* without an email there is no stable id to dedupe on */ var eventType = EVENT_BY_FORM[d.id] || EVENT_DEFAULT; buildEventId(email, d.id).then(function (id) { if (firedOnce(id)) return; oaiq("measure", eventType, { type: DATA_TYPE }, { event_id: id }); /* path 1 */ sendToRelay(email, d.id, eventType, id); /* path 2 */ }); }); })();

91ÊÓƵ

See where your logistics stands on automation Start assessment

Logistics Automations for Health and Wellness Brands

Accurate delivery dates, multi-carrier allocation, branded tracking, delivery recovery across all carriers on one platform.

Wellness Solution Banner

Trusted by 600+ global brands

  • Tata 1mg - Banner
    After using ClickPost we have reduced the delivery time of medicines to our customers, delivering better customer experience.
    Abhinav Johary
    Abhinav Johary
    AVP Supply Chain Operations, Tata 1mg
  • Wellbeing Nutritions - Banner Image
    ClickPost's voice AI automated customer engagement after failed delivery and captures responses in real time.
    sohan-kulkarni
    Sohan Kulkarni
    VP Supply Chain, Wellbeing Nutrition 
  • PlatinumRx
    The need to manually update courier-lane mappings has been completely eliminated. Once the rules are set, performance based allocation handles the rest. It picks the right courier every time based on real performance.
    Abhishek Jain
    Abhishek Jain
    Head of Supply Chain Operations, PlatinumRx
ClickPost ensures time-sensitive
orders arrive on-time
Keeping on-time promises

Keeping on-time promises

A delivery or routine wellness subscriptions can have dire consequences when it’s late.
Multi-carrier management SLA breaches
Reduce shopper anxiety

Reduce shopper anxiety

Real-time tracking, multi-channel notifications, across 600+ couriers
Delivery date estimates Real-time notifications
Protect your margins

Protect your margins

Self-serve order edits reduce support load. AI voice agents reschedule second attempts.
Voice AI for NDR Order editing

Keeping on-time promises

A delivery gone wrong can have an
outsized impact for health and wellness

Multi-carrier management

Reliance on a single courier partner can be unreliable due to TAT, coverage or inefficient pricing. Multiple carriers are necessary.

High queries, as anticipation is high

A shipment can carry someone’s necessary medicines and supplements.
20–25%
Return rates across fashion brands
30-50%
COD rates for D2C fashion
15-18%
RTOs for beauty brands in India.

What ClickPost Automates

Unified multi-carrier management,
from allocation to tracking

AI carrier allocation

Maximise chances for delivery and optimise shipping costs across all carriers.
  • Choose parameters: SLA adherence, pricing, TAT, RTO%
  • The algorithm weighs recent and historic performance for 5B+ shipments
  • Auto-selects the best carrier for every order for delivery success
AI carrier allocation

Failed delivery recovery

Trigger multi-channel journeys when a delivery fails. Use AI calling for scalable feedback collection, and auto update couriers
  • Set NDR journeys using a combination of SMS, WhatsApp, AI calling
  • Customer feedback directly sent to couriers via API
  • Standardised failed delivery buckets, trigger custom flows
100% NDR Coverage
40% Lesser RTOs
Failed delivery recovery

Real-time tracking and notifications

Keep customers informed at all stages for forward and reverse shipments
  • Accurate real-time delivery date estimates
  • Branded tracking page, with relevant product recommendations
  • Standardised tracking statuses across 700+ couriers, for operations teams
Real-time tracking and notifications-1

Estimated delivery dates

Accurate delivery dates on product page and tracking increase buyer confidence.
  • Dynamic EDDs across carriers and pincodes
  • Boost conversions on product page
  • Real-time EDDs on tracking pages reduce anxiety
Estimated delivery dates

Self-serve order edits and upsells

Reduce support load, let customers add/edit a shade or a serum. No tickets for you.
  • Control order edit window as per your delivery timelines
  • Google address verification, reduce RTOs
  • Recommend relevant products, induce upsells
40% Lesser Support Costs
33% Lesser RTOs
Wellness - Order Editing

Getting started

Go live in days. Join the company 
of the most loved beauty brands

700+ carrier integrations

Go live in days. Join the company 
of the most loved beauty brands

Easily manage all your carriers from a single platform. Prevent SLA breaches and track performance.
75+ communication gateways

75+ communication gateways

Integrate multiple channels, or ClickPost WhatsApp gateway. Keep customers informed for all milestones.
AI-first analytics

AI-first analytics

Ask your shipment data anything with AI assistants within all ClickPost modules
4.8 Ratting Stars - White
4.4 Rating Stars White 4.4

Automate your logistics
with ClickPost

Book a 30-minute demo with our experts to build a world-class 
post-purchase experience
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