and runs during HTML parse, but hubspotutk is set by js.hs-analytics.net, measured loading at ~834ms. On a first visit the cookie does not exist yet, so a single read returns nothing and the visitor gets no external ID at all — and a first visit is exactly what an ad click is. So poll briefly until HubSpot sets it. The SDK loads lazily (~4.5s) and replays a queue, so an init queued a second or two in still lands before any events are transmitted. */ (function attachExternalId() { var attempts = 0; var MAX_ATTEMPTS = 40; /* 40 x 200ms = 8s, then give up quietly */ var timer = null; function tryAttach() { var raw = getExternalId(); if (!raw) { if (++attempts >= MAX_ATTEMPTS && timer) clearInterval(timer); return; } if (timer) clearInterval(timer); sha256Hex(raw).then(function (hash) { oaiq("init", { user: { external_id_sha256: hash } }); }).catch(function () {}); } tryAttach(); /* returning visitor: immediate */ if (!getExternalId()) timer = setInterval(tryAttach, 200); })(); /* --------------------------------------------------------------------------- 2. Load the SDK off the critical path Whichever comes first: the main thread going idle after load, or the first sign of real user intent. No preconnect on purpose — a TLS handshake during LCP for a script we deliberately deferred is a net loss. Measured on clickpost.ai: load event 3614ms, SDK fetched 4508ms. ------------------------------------------------------------------------ */ var loaded = false; var INTENT = ["pointerdown", "keydown", "scroll"]; function loadSdk() { if (loaded) return; loaded = true; INTENT.forEach(function (t) { removeEventListener(t, loadSdk, { passive: true }); }); var s = document.createElement("script"); s.src = SDK; s.async = true; s.fetchPriority = "low"; document.head.appendChild(s); } INTENT.forEach(function (t) { addEventListener(t, loadSdk, { passive: true, once: true }); }); addEventListener("load", function () { window.requestIdleCallback ? requestIdleCallback(loadSdk, { timeout: 2500 }) : setTimeout(loadSdk, 1500); }, { once: true }); /* --------------------------------------------------------------------------- 3. Conversion id sha256(lowercase(email) + "|" + formId + "|" + ISO-hour), first 20 hex, "lead_" prefix. - email lowercased/trimmed so casing does not fork the id - formId keeps two different forms in the same hour from colliding - the hour bucket is only the server's fallback; the id computed here is sent to the relay verbatim, so the two paths cannot disagree even when a submit straddles an hour boundary Ads Manager's own sample omits event_id. We send it so the pixel event and the relay event collapse into one conversion instead of counting twice. ------------------------------------------------------------------------ */ function buildEventId(email, formId) { var seed = [ String(email || "").trim().toLowerCase(), String(formId || ""), new Date().toISOString().slice(0, 13) ].join("|"); return crypto.subtle.digest("SHA-256", new TextEncoder().encode(seed)).then(function (buf) { var hex = Array.prototype.map.call(new Uint8Array(buf), function (b) { return b.toString(16).padStart(2, "0"); }).join(""); return "lead_" + hex.slice(0, 20); }); } /* Guards a re-fire from the history.pushState that book-a-demo-core.js runs after submit, and from back-navigation onto the same state. */ function firedOnce(id) { try { if (sessionStorage.getItem("oaiq_" + id)) return true; sessionStorage.setItem("oaiq_" + id, "1"); return false; } catch (e) { return false; /* private mode / blocked storage: fire rather than lose it */ } } /* Path 2. keepalive lets the request finish even if the page navigates away. Failures are swallowed deliberately: a reporting call must never surface an error to someone who just submitted a form. The relay hashes the email server-side into user.emails_sha256 and adds the caller's IP and user agent, so this event carries the same match signals the pixel gets for free. */ function sendToRelay(email, formId, eventType, eventId) { try { var payload = { token: RELAY_TOKEN, email: email, form_id: formId || "", event_type: eventType, event_id: eventId, /* verbatim, so both paths always match */ source_url: location.href }; var oppref = getOppref(); if (oppref) payload.oppref = oppref; var externalId = getExternalId(); if (externalId) payload.external_id = externalId; fetch(RELAY_URL, { method: "POST", keepalive: true, headers: { "Content-Type": "application/json" }, body: JSON.stringify(payload) }).catch(function () {}); } catch (e) {} } /* Capture the email while the form is still on the page. onFormSubmitted does not reliably carry submissionValues, and by then the form may be removed. */ var lastEmail = ""; document.addEventListener("submit", function (e) { var f = e.target; if (!f || !f.querySelector) return; var i = f.querySelector('input[name="email"], input[type="email"]'); if (i && i.value) lastEmail = i.value; }, true); /* Every HubSpot form on the site reports through this one message event, so no module or theme JS needs editing to add coverage. */ window.addEventListener("message", function (e) { var d = e.data; if (!d || d.type !== "hsFormCallback" || d.eventName !== "onFormSubmitted") return; var email = (d.data && d.data.submissionValues && d.data.submissionValues.email) || lastEmail; if (!email) return; /* without an email there is no stable id to dedupe on */ var eventType = EVENT_BY_FORM[d.id] || EVENT_DEFAULT; buildEventId(email, d.id).then(function (id) { if (firedOnce(id)) return; oaiq("measure", eventType, { type: DATA_TYPE }, { event_id: id }); /* path 1 */ sendToRelay(email, d.id, eventType, id); /* path 2 */ }); }); })();

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“Automating proof of delivery verification has been particularly impactful for our institutional business. By working with ClickPost, we’ve reduced manual intervention, improved turnaround times, and strengthened visibility across our logistics operations.”

— , Head of Logistics Operations, Acer

 

Challenge: Fragmented POD Verification and Manual Logistics Workflows

POD Verification & Tracking Challenges

  • Proof of Delivery (POD) verification relied on physical hard copies routed through centralised courier offices

  • Carrier customer service teams and Acer in-house tracking teams spending 3–5 hours daily on POD verification.

  • POD tracking and collection consuming a significant portion of the operations team’s bandwidth

  • For BFSI orders, OTP-based confirmation is not permitted, making physical PODs the only mode of verification

  • Verification cycles stretching across multiple days, delaying reconciliation and payment processing

Manual Order Booking & Dispatch Coordination

  • Courier partners manually creating dockets for 1,000–1,200 invoices daily

  • Manual airway bill generation and ERP entry increasing operational dependency on carrier teams sometimes delays beyond working hours.

  • Lack of a unified system to allocate and track orders across warehouse locations

Limited Visibility & Customer Communication

  • High volume of inbound queries from customers and internal sales teams

  • Shipment status updates dependent on manual tracking across multiple carrier portals

Solution: AI-Led, Unified Institutional Logistics with ClickPost Darwin

With ClickPost Darwin, Acer transitioned from fragmented, manual workflows to a system-driven logistics intelligence layer, unifying institutional operations across 10,000+ monthly orders.

AI-Powered POD Verification

ClickPost’s AI automatically processes all uploaded PODs and intelligently categorises them as correct or requiring intervention. This exception-based workflow eliminates routine manual checks and enables faster, more accurate delivery verification.

  • Majority of PODs auto-cleared without human intervention

  • Operations teams focus only on flagged or exception cases

  • Delivery verification completed within 24 hours of POD upload

“Earlier, the cycle depended on physical POD movement and manual checks, which took several days. Now, within 24 hours of the carrier uploading the POD, we can bucket it into correct or problematic segments and act immediately.” - Balaji Venkatachalam, Senior Manager – Logistics

Automated Order Booking & ERP Integration

ClickPost integrated directly with Acer’s ERP to automate airway bill generation and dispatch workflows across warehouse locations.

  • Manual handoffs between teams eliminated
  • Faster docket creation and carrier handover
  • More predictable dispatch execution for institutional shipments

“Through ClickPost’s API integration, dockets are generated faster, helping us remove dispatch delays and ensure quicker handover to carriers.”

Real-Time, Proactive Customer Communications

ClickPost enabled automated delivery notifications via email, SMS, and WhatsApp, creating a single source of truth for shipment updates.

  • Reduced dependence on manual status checks across carrier portals
  • Fewer inbound queries from customers and internal teams
  • Operations teams re-focused on monitoring delivery performance

“Earlier, a large part of the day went into manually tracking shipments and updating customers. With ClickPost’s automated notifications, this is no longer an area of concern.”
— Balaji Venkatachalam, Senior Manager – Logistics

 

Continuous Improvement: Advancing Toward Higher POD Automation

Acer and ClickPost continue to collaborate on workflow enhancements to increase the share of PODs automatically categorized as ‘correct’ from 80% to 95%+, further reducing manual intervention as institutional volumes scale.

 

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About Acer

Founded in 1976, Acer is a global technology company with operations in over 160 countries. It designs and delivers innovative products and solutions across computing and beyond, with a strong focus on sustainable growth and responsible innovation.

Website :  

Modules used - Order Creation, Tracking, AI Pod Verification

 

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