Multi Carrier Tracking API and Integration

We understand every business has unique shipping needs. That's why, we at ClickPost offer a hassle-free multi-carrier tracking API to tackle everything from expedited and international deliveries to bulk orders and high-value shipping. 

We support over 500+ carriers worldwide

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What is Tracking API?

The Shipment Tracking API is a software interface that enables ecommerce companies and their customers to track the status of their orders. It works by connecting online shops, websites, apps and CRM platforms to the shipping carriers’ databases. This allows the tracking API to gather real-time shipping and tracking data and help businesses regularly notify customers. Knowing the live status of a shipment not only provides an excellent post purchase customer experience but also helps brands proactively tackle delayed orders and RTOs.

 

Offer shipment visibility across multiple touchpoints

Make online shopping a thoroughly enjoyable experience for your customers by using the ClickPost Shipment Tracking API. Integrate with over 350 shipping carriers at once and track orders from each of them simultaneously. ClickPost’s tracking API and webhooks have minimal latency which enables businesses to track parcels upto the last minute. The API can easily connect with your current stack of apps and systems to provide actionable insights on improving the shipping experience of your customers.

 

Benefits of Tracking API

The Tracking API is an indispensable tool for close monitoring of shipment journeys. It empowers businesses to continuously improve their logistics operations with the use of analytical data. Some of the key advantages of using a Shipment Tracking API are listed below.

Real-Time Tracking

The Tracking API pulls real-time order status information from carrier websites to display the exact location and estimated delivery times for packages. It gives other detailed insights about the shipment as well like, time of dispatch from the last distribution hub, transit duration and mode of transport. 

  Customized Notifications

The API allows businesses to send real-time order status notifications to customers via an SMS, email or Whatsapp message. Customised notifications are usually sent at order milestones like when an order has been shipped, in transit, out for delivery, delayed or delivered.

Multi-Carrier Integration

The tracking API enables businesses to make multi-carrier integrations and fetch real-time shipment status information from all the shipping carriers at once.

Tracking History:

It allows entrepreneurs and customers to view the entire journey of their packages from start to finish. This includes information about the warehouse it was stored in to all the other transit hubs where it was scanned.

Improved Customer Experience:

Businesses can provide an improved post purchase customer experience by timely notifying buyers about the live status of their orders. An enhance customer experience encourages shoppers to become repeat customers.

Reduced Customer Support Load

The tracking link or order ID allows customers to readily check the whereabouts of their orders. This drastically reduces WISMO (Where is My Order) calls and eases the stress on your customer support teams.

Integration with Business Systems

The Shipment Tracking API can be integrated with all your existing tech and business systems like mobile apps, payment gateways, customer relationship management (CRM) software, ERPs, etc.

Enhanced Analytics

Businesses can use the tracking data to improve their shipping and delivery performance by choosing the right carriers, identifying last-mile delivery problems, and determining the fastest delivery routes.

Data-driven Tracking and Order Allocation 

Auto-Assign Carriers

ClickPost's AI-powered carrier recommendation engine automatically allocates the best carriers for any shipment based on previous analytical data like performance, serviceability, EDD, RTO%, etc. This significantly reduces logistics costs and delivery exceptions.

 Access Real-time Tracking Data with Minimal Latency

The tracking API allows you to share order status notifications with customers in real time. Send shoppers automated SMS, Email, and WhatsApp updates on every shipping milestone.

 

 

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Standardized Communication and One-Click Integrations

  Standardized Order Notifications 

   Simplify customer communication with 6 standardized  messages for over 350 carriers across the globe, streamlining order pickups and warehouse operations.

 Single-Click Integrations

  Onboard any new carrier into your existing tech stack with the click of a single button. ClickPost offers platform-neutral integrations with 350+ shipping carriers and numerous OMS, ERPs, and WMS for easy shipment management.

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Reliability and Brand Loyalty

 API Reliability

ClickPost is built to support enterprise-grade businesses manage tons of shipments every day without pressing pause. Our tracking API clocks in 99.99% uptime.

 Branded Tracking

Increase customer engagement and brand loyalty with a fully customizable whitelabel order tracking page that comes with cross-selling and upselling features. Keep your customers updated without sending them to a third-party carrier page. 

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Why Choose ClickPost for Multi-Carrier Shipping?

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Quick Onboarding

You can go live with any carrier of your choice in just 1 day. ClickPost can partner with any carrier it's not already integrated with on your behalf.

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SLA Support

We ensure strict SLA adherence and customization support for all enterprise-grade businesses through dedicated account managers and tech support teams. 

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Secured Tracking

ClickPost ensures the highest level of data protection for your business and your customers through strict SOC 2 Compliance, GDPR Compliance, and ISO 27001 Certification.

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The ClickPost Advantage

Over 10% increase in shipping NPS with proactive messaging for delayed orders.

 

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The ClickPost Advantage

Allow customers to report fake delivery attempts and avoid social media escalations and customer loss. 

Implement hassle-free with developer support and customization

Open API docs and SDK support

Please check out the API documentation on our website to learn more about what the Tracking API offers and how it works. 

Quick implementation

ClickPost can integrate you with its multi-carrier tracking API within a day. Our tech team is always at hand to help you during the onboarding process.

Customization support

We provide customisable service-level agreements (SLAs) to suit the specific needs of your business. Our account managers will help you every step of the way to get fully settled and start shipping.

How Does Tracking API Work?

The API works by integrating with the carriers’ tracking system to retrieve shipping and tracking data. It uses a tracking ID to trace the details of any particular package. Here’s how the process works :

Integration Setup:

The first step is to integrate the tracking API to your chosen device or dashboard. This can be websites, mobile apps, or the entire CRM. Next, obtain your API credentials, i.e., the API key and access tokens. The credentials help authenticate your API request.

Request for Tracking Information:

The API key and access tokens come into play every time a customer or an entrepreneur tries to track a package. The Shipment Tracking API sends a tracking request to the carrier tracking system to fetch the data.

API Call to Carrier's System:

The API call is made to the shipping carrier based on the endpoint selected, i.e., single or multiple shipment tracking. 

Data Retrieval:

Upon receiving the API call, the shipping carrier’s tracking system shares the tracking information of the shipment associated with the tracking ID. This includes current package location, estimated time of delivery, and other shipping information.

Response to the API Call:

The API response received from the shipping carrier is usually in the JSON and XML format. It is then further converted to retrieve the tracking data.

Data Processing and Presentation:

The tracking information relayed by the carrier systems are stored in the database and displayed to customers on the tracking page. Businesses can view the same tracking information on their user dashboards. 

Customer Notifications:

If you’ve set up automatic customer notifications via a shipment tracking API, then it will send order status updates to customers on your chosen communication channels like SMS, WhatsApp, and email. 

Continuous Tracking Updates:

To send continuous tracking updates to customers on every order milestone, businesses must activate API polling. This allows the tracking API to regularly send shipment status notifications to customers. Most businesses opt to send order status updates to customers at some key stages like when the order is shipped, out for delivery, delayed or successfully delivered. 

 

A Complete List of Carriers

ClickPost being one of the leading shipment tracking platform provides quick & hassle free Integration with a wide range of shipping carriers. On a regular basis, we strive to expand this extensive list and ensure eCommerce companies can quickly reach every corner of the globe in minutes by choosing our services. Please check this section regularly to get the latest updates on the recently added shipping carriers.

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Experience Seamless Shipment Tracking with Our Integration

FAQs on shipment tracking API

 

1) Which shipping carriers does the Shipment Tracking API support?

The ClickPost Shipment Tracking API supports all 350+ carriers it is presently integrated with. It would be compatible with any new carriers ClickPost integrates with in the future. Some of the most well-known carriers in this list are FedEx, DHL, DTDC, Blue Dart, UPS, etc. 

2) Do businesses need an account for every carrier to use the tracking API?

No, using ClickPost automatically connects you to all the available carriers. Businesses do not need separate carrier accounts to use the API. 

3) Is it possible to set up notifications for shipment status changes?

Yes, ClickPost’s webhooks and API enable businesses to set up notifications for every time any shipment’s status changes. Companies can even choose to trigger customer notifications at each touchpoint.

4) Can the tracking API fetch historical data?

Retrieving historical data for past shipments may or may not be possible depending on the carrier. Some shipping carriers store historical data while others do not.

The Complete Post-Purchase Software for eCommerce

Choose from a suite of tools that enhance the journey from shipment tracking to returns—and all touch points in between.